© 2016 - Elusion Group LTd, 68 Commercial Road, Southampton, Hampshire, SO15 1GD

Company Number: 09918135  -  Email: info@elusionrooms.com  -  TEl: 02380572837

FAQ

 How many games do you have?

We currently have 3 different games: 'Pandoras Heist' and 'seven sins' at 68 Commercial road and Cursed waters at 125 high street. Each is a different experience and has its own set dressing, puzzles and style.

What is the difference between THE games?

They are all 60 minute games, but the experience, set and game play is very different. Pandoras Heist is a game inspired by adventure movies such as Oceans Eleven and SEVEN SINS IS A THRILLER EXPERIENCE INSPIRED BY SERIAL KILLER MOVIES. Cursed waters is a classic Indiana jones/goonies style adventure.

How maNy people can play a game at once? 

We recommend between 2 and 8 players. The fewer the players the more challenging you will find the game. 

Can I book for an event or larger group? 

Yes! Just email groups@elusionrooms.com and we will get back to you within 24 hours, We can possibly  book out the premises so a group can split into teams competing against each others scores and escape times.

Can I hire Elusion Rooms for a whole day or half a day? 

Yes! Please contact groups@elusionrooms.com to discuss your requirements. we will do our best to make anything work.

What if I'm late?

Much like the theatre your time slot is precise. If you are too late you will not be admitted, as we have to reset the games and prepare for the next booking. You are only allowed to enter at your time slot. however There is a 15 minute briefing and meet up time allowed for in your booking slot.

 

Do you have food & drink facilities onsite at Elusion?

We do sell a small range of drinks in store. there is also a cafe next door to us and we don't mind you bringing your own drinks into the lobby area.

 

Where do I buy tickets? 

Please click our book NOW tab on the website and follow the booking systems instructions. If you would like to book for larger groups or an event day please contact GROUPS@elusionrooms.com.

Is there an age limit?

Due to the complexity of the games we advise no children under the age of 8. However we do not enforce this and leave it at the discretion of our players.

Seven Sins is suggested age rated at 15+ due to the content and nature of the game.

THE PANDORA HEIST and cursed waters is open to all ages however we would request parental supervision for anyone under the age of 14.

IN general the rule is to give us a call and we may be able to help in special circumstances and give more specific information on the game content to concerned parents and guardians.

Accessibility?

ON the whole we would advise that access to the games is possible although not ideal for players with limited mobility. Some of the games contain additional areas that would not be accessible for wheelchair users for example due to the layout of the building.

However, Please contact us to discuss your requirements and specific circumstances before booking and we will do everything we can to accommodate.

I'm pregnant! Can I play? 

Yes! We are happy to have pregnant players. We do advise there is some low lighting in the rooms and the atmosphere in our Seven Sins game can occasionally cause sensitive people to 'feel uneasy', we provide a Seat as part of the set in each game space in case it is required. 

Can I get a refund?

Elusion games are ticketed live events. as a rule Once a booking is confirmed we are unable to offer a refund or reschedule however we will do everything in out power to assist players who cannot attend or are waylaid for legitimate reasons. We have a 5 star customer service rating for a reason!

Drunk and disorderly

We do not have an alcohol license on the property. We recommend that people do not drink lots of alcohol before arriving as some of the puzzles will require clear thought and physical dexterity. Customers who turn up overly intoxicated and behave inappropriately to each other, staff, or members of the public will be refused entry with the right to refund at our sole discretion.

Can we film or photograph in the game? 

Sadly not. We ask all players to leave any photographic equipment in the lockers provided during their game time.  Mobile phones are allowed although Due to the nature of the game we do not wish to spoil the adventure for future players and ask that players do not take pictures. As part of your booking we will provide a photographic opportunity at the end of your game. 

When should I arrive?

Please arrive 5 minutes before your allotted time. If you are very early you may wait in our reception or grab a drink from our neighbours at NakEd cafe.

where can i park / is there public transport?

There are a number of car parks surrounding the escape rooms. You can park in the small short stay car park directly outside the rooms at commercial road. during busy periods there is also parking in the long stay at the train staton or the ncp on w park road (2 minute walk). There are bus stations directly outside and we are 1 minute walk from southampton central station. the high street games have parking nearby on road or in the central town car parks all a short walk away.

please see the map at the bottom of our home page.

How long does the experience last?

your booking will last a total of 90 minutes with up to 60 minutes of gameplay time (depending on how quick you are to get out!)

How should I dress?

Please wear whatever you like. Costumes, fancy dress etc. are more than welcome. There are some physical elements to OUR games so please bear that in mind.

SENSIBLE SHOES ARE ESSENTIAL!!! 

LOCATION & CONTACT

COMMERCIAL ROAD, SOUTHAMPTON, HAMPSHIRE, SO15 1XX

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OPENING HOURS:  weds - Sun, 10am -10pm