WHAT IS AN ESCAPE ROOM?
Privacy Promise (GDPR)
Privacy Promise – Your Personal Data
Elusion takes your data very seriously, so if you’ve trusted us with your personal information we promise to treat it respectfully and in accordance with the General Data Protection Regulation (GDPR). The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union.
We promise to only use your personal information (provided by you at the point of booking your game) to process your payment, make your booking and keep you up to date with relevant offers via email (but only if you opt in to receive these updates).
Who ‘We’ Are:
When we say ‘we’, we mean Elusion Group Ltd who is the ‘data controller’ for the information in this overview. This means that we are responsible for deciding how we use customer information.
The Information We Collect:
We only collect information from customers that is essential for securing a booking, no more and no less. Including:
your name, number of players, one contact telephone number and one email address
we use third party payment app (Worldpay and PayPal) to process payment securely and independently
game bookings made via our website and by telephone are processed using our booking app, ‘Bookify’
How We Use That Information:
We will use this information to do the following:
secure booking for chosen date and time
to improve our products and services
to understand how customers uses our products and services
to offer customers other products and services that may benefit them, as long as they provide consent.
Follow up email to conclude your booking providing a team photo and option for feedback on the experience.
We’ll only use customer information where we are allowed to by law e.g. carrying out an agreement we have with the customer, fulfilling a legal obligation, because we have a legitimate business interest or where the customer agrees to it.
Elusion customers may request to see copies of the data we hold or request that we delete their data by contacting firstname.lastname@example.org
Photography After Your Game:
If you check out our Facebook page then you’ll notice that we have an album and post photos of our players after their game. We also use a third party application called Snappic for our photography, this application optionally sends players their photo to a device of their choosing by way of SMS, Email or Social Media upload. We do not keep or store any of your data at this time other than the photo which is uploaded to our facebook album as a backup for customers. However If you prefer not to have your photo appear on our social media album then please let your Gamemaster know when at the end of your game.
Definitions and interpretation
collectively all information that you submit to Elusion Group Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Elusion Group Ltd, or us
Elusion Group Ltd, a company incorporated in England and Wales with registered number 09918135 whose registered office is at 68 Commercial Road, Southampton, SO15 1GD.
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Elusion Group Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Elusion Group Ltd and accessing the Website in connection with the provision of such services.
the website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
4. We may collect the following Data, which includes personal Data, from you:
b. Contact Information such as email addresses and telephone numbers;
Our use of Data
5. For purposes of the Data Protection Act 1998, Elusion Group Ltd is the “data controller”.
6. We will retain any Data you submit for 12 months for purposes of refund or legal issues unless we are asked otherwise.
7. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
8. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of promotional materials that may be of interest to you;
Third party websites and services
10. Elusion Group Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.
Links to other websites
Changes of business ownership and control.
13. We may also disclose Data to a prospective purchaser of our business or any part of it.
14. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
15. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
16. use of Data for direct marketing purposes; and
17. sharing Data with third parties.
Functionality of the Website
18. To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
20. You have the right to ask for a copy of any of your personal Data held by Elusion Group Ltd (where such Data is held) on payment of a small fee, which will not exceed £1.
21. Data security is of great importance to Elusion Group Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
22. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
23. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
25. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
26. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Elusion Group Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
27. This Website may place the following Cookies:
28. Type of Cookie Purpose Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
29. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
30. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
31. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
You may contact Elusion Group Ltd by email at email@example.com
01 January 2017